INFORMATION FOR GUESTS

Welcome! We are at your disposal to make your visit unique and wonderful. All the information you need about The Vines Resort & Spa can be found below.

GENERAL INFORMATION

Airport

Mendoza International Airport is located approximately an hour and a half from The Vines Resort & Spa. You can arrange your private transportation. Please request it at reception.

Transportation Service

The scheduling and coordination of transportation service to and from all planned events and activities is available to you. Please request at reception the management of the service to coordinate your transfer with our trusted drivers. This service can be canceled up to 48 hours in advance without any charge. Cancellations within the 48 hours prior to the trip will incur a 100% surcharge of the price of the service requested.

Payment Methods

The Vines accepts payments in cash or by credit card – MasterCard, Visa and American Express.

Adapters

All of our electrical outlets in the resort are 220V. Please make sure that anything you plug in is compatible. Adapters are available upon request if needed.

Health and Wellbeing

According to Argentinian law, we cannot dispense medications directly. Please contact reception for medical assistance and information.

Audio and Visual System

Your Villa is equipped with Samsung SMART televisions, DirecTV HD satellite programming and the latest AppleTV multimedia players.

TV Usage Instructions

DirecTV:

To use DirecTV, turn on your television and make sure the input channel is set to HDMI-1. Use the “Source” button on the black Samsung remote or the “Input” button on the white DirecTV remote to switch the input channel to HDMI-1. The white DirecTV remote can be used to navigate the programming guide, choose channels and adjust

DIRECTV Channel Guide

204: STAR
207: A&E
215: Comedy Central
216: TBS
217: FX
219: Syfy channel
222: E!
264: MTV
304: Cartoon Network
308: Nickelodeon.
312: Disney
502: TNT
605: Fox Sports
732: Discovery
742: History
768: BBC

 

AppleTV:

To use AppleTV, turn on your TV and make sure the input channel is set to HDMI-2. Use the “Source” button on the black Samsung remote control to change the input channel to HDMI-2. You can use the silver AppleTV remote to select content and shows from the AppleTV device’s menu.

Movies and Music

Your Villa comes equipped with Apple TV and DirecTV. Easily enjoy music and movies. We will explain how these systems work as part of the introduction tour.

Some of the Villas are equipped with Sonos Sound System. Download the Sonos app to control the music that will be heard through the ceiling speakers in your Villa’s living room.

Pool

Our pool is open 24 hours a day, 7 days a week, all year round. Towels are available in the pool area.

Wake Up Service

We recommend you get up at whatever time you want, but it would be remiss of us not to mention that it is worth getting up early to see the sunrises of the Uco Valley. If you need a wake up service, please contact reception to arrange it.

PHONE DIRECTORY

Calls within the resort:

> Front Desk: dial 0

Calls within Argentina:

> For Argentine landline dial 81
> For Mendoza mobile numbers dial 81 15. For example, 81 15 602 1234
> For Buenos Aires mobile numbers dial 81 011 15. For example, 81 011 15 602-1234

Calls to the rest of the world:

To make US and international phone numbers, dial 83 and then dial as if you were calling from a US landline. For example, to call the UK (country code 44), dial 83 00 44 207 123 123. The Vines Resort & Spa offers unlimited local and international calls.

Wi-Fi CONNECTION

High-speed internet connection is free and available throughout the property. The network is The Vines Resort and Spa and the password is ‘Recuerdo’, like The Vines of Mendoza wine brand. The password for your private Villa is printed on a card near the phone in the living room. The signal may be affected under adverse weather conditions.

HOUSEKEEPING

Your Villa will be cleaned every day and we will do our best to make it at the most appropriate time for you. To ensure a good night’s rest, early morning housekeeping is provided.

Hypoallergenic pillows, blankets and additional amenities are available upon request.

To maintain your privacy at any time and indicate that you do not want to be disturbed, simply place your “Do Not Disturb” sign on the outside door handle.

Laundry

Laundry service is available. Please contact reception for information on the price list and delivery times.

PROTECTION AND SECURITY

For the protection and security of our guests, we have a 24-hour security team.

Safe

To store and keep your valuables safe, each Villa is equipped with a safe. Please follow the instructions on the front of the safe to use and set up your own security code. The Resort is not responsible for valuable items or money that is left in an unlocked safe or out of the safe, including those found in guest rooms and public areas.

Emergency Information

In case of an emergency, contact reception by dialing 0.

Fire

Each Villa is equipped with smoke detectors and a fire extinguisher.

Strong Winds – Zonda

‘Zonda’ is a regional term for the strong and warm winds that can be found in this area. The Zonda is a dry wind (which often carries dust) that is usually harmless and provides memorable moments. If you notice a strong wind, it is best to stay inside until it stabilizes, close doors and windows, and make sure to secure your valuable or breakable items.

RESTAURANTE SIETE FUEGO BY FRANCIS MALLMANN

Siete Fuegos describes the internationally recognized collection of open-fire cooking techniques of Francis Mallmann, inspired by the customs of Argentine gauchos and European immigrants.

Days and Hours of Operation

Open Friday, Saturday, Sunday and holidays.

> Breakfast 8 am – 11 am – Earlier breakfasts are available upon request. Please contact reception for further details.

> Lunch 12.30 pm – 3.30 pm

> Dinner 7.30 pm – 11 pm

> The Bar 12pm – 12am – Offers handcrafted cocktails, craft beer and seasonal fruit juices.

> Pool Bar 11am – 8pm – It is a relaxed spot that offers refreshing and fun drinks

> Dinner at your Villa 7:30 pm – 11 am – Our Villas are so comfortable and luxurious that we understand if you simply don’t want to leave. Our staff will be happy to cater to your needs, offering delicious Seven Fires cuisine by Francis Mallmann in your Villa.

SPA & GYM

GYM

Do your workout at our outdoor vineyard gym with the inspired views of the imposing Andes Mountains. Our gym is equipped with state-of-the-art exercise machines, treadmills and free weights. Don’t miss out!

SPA

Relax and connect with yourself. Our spa proposes body massages and beauty treatments in order to provide the well-being your body and mind need.

Body Massages

To enrich your experience during your treatment, we will prepare a personalized blend of organic coconut oil, shea butter and an essential oil of your choice.

Relaxing Aromatherapy Massage

Enhanced through a blend of essential oils calibrated to foster relaxation, this full-body treatment is based on releasing tensions and revitalizing your physical and emotional wellbeing.

50 minutes | 150 U$S

70 minutes | 190 U$S

Deep Tissue Massage

Reach the deepest with this energising full body massage. A precise combination of pressure and release techniques will unlock the deepest muscle knots to relieve accumulated tension.

50 minutes | 150 U$S

70 minutes | 190 U$S

Lymphatic Massage

A gentle and tonic massage that activates circulation and at the same time promotes detoxification. With a gentle pressure, this treatment eliminates blockages throughout the body, reducing fluid retention and inflammation.

70 minutes | 190 U$S

Express Massage

Thirty minutes of pure care that will relax and revitalize you. You know you deserve it and you can’t say you don’t have time for this.

30 minutes | 120 U$S

Massage in your villa

Choice between deep tissue or relaxation massage – without leaving the comfort and privacy of your own villa.

60 minutes | 220 U$S

Wellness and beauty treatments

Revitalizing Facial Treatment

This treatment takes advantage of the polyphenols of Mendoza’s red grape, effectively capturing the free radicals prized for their antioxidant properties. This facial treatment eliminates fatigue through a gentle cervical and cranial massage that improves blood supply to the tissues, renewing the natural elasticity of your skin through the oxygenation of the skin cells.

Approx. 45 minutes | 90 U$S

Anti-aging Facial Treatment

This treatment uses thermal volcanic products from Patagonia to stimulate the cell renewal of the skin. Through purification with thermal water, exfoliation with volcanic clay and hydration with vitamin C serum, your skin will be revitalized and its resilience boosted, reducing the signs of aging.

Approx. 50 minutes | 120 U$S

Malbec Hydration Experience

This treatment takes advantage of the polyphenols extracted from red wine Malbec. Known for their antioxidant capabilities even superior to those of vitamin C and E, these compounds help delay cellular and cutaneous aging by capturing free radicals. They also strengthen your skin by stimulating the natural production of collagen, elastin and hyaluronic acid. A lavish full body exfoliation using these products cleanse and eliminates toxins from the skin, preparing it for hydration with a light and relaxing massage with which it ends this treatment.

Approx. 80 minutes | 160 U$S

Olive Oil Therapy

This exquisite treatment uses olive oil from the first cold pressing and extract from olive leaves, both rich in antioxidants, trace elements and natural emollients to hydrate the skin, soften it and mitigate the signs of premature aging. A full-body exfoliation using these products cleanses and removes toxins from the skin, preparing it for hydration with a light, relaxing massage that concludes this treatment.

Approx. 80 minutes | 160 U$S

Please make your reservation at least 24 hours in advance dialing “0”.

ENVIRONMENTAL CONSIDERATIONS

We respect and appreciate your efforts to preserve natural resources. If you wish to reuse your towels, just hang them on the towel racks. This will indicate to the cleaning service that new towels are not needed at that time and if so, our staff can change them every two days. Bed linen will be changed every three days during your stay.

THE VINES RESORT & SPA POLICIES

Check-Out

Check-out is normally at noon, but we understand that flight schedules can vary considerably. Please let reception know if you need to leave later and we’ll try to accommodate your request.

Occupation of Third or Fourth Person

A fee of $150 dollars per person (taxes not included) per night is applied for additional guests from 12 years old or older. Some Villas may not be able to receive additional guests.

Deposit and Cancellation Policy and Prepayment Policy

A prepayment of the total accommodation of each Villa is required 30 days prior to arrival in order to confirm the booking.

Cancellation Policy

In the event of a confirmed reservation, our Cancellation/No Show Policies are:

Bookings can be cancelled without charge if cancellation is made within the first thirty (30) days prior to check-in at the hotel. Any cancellation between twenty-nine (29) and fifteen (15) days prior will be subject to a penalty of 50% of the total estimated stay. Any cancellation within the fourteen (14) days prior to arrival – including no-show – will be subject to a penalty of 100% of the estimated stay. The late cancellation fee is applicable to the Total Estimated Stay and is non-refundable nor can be used as credit for future bookings.

Dress Code

Our style at The Vines Resort & Spa is “relaxed luxury”. The use of blouses, beach wraps, and footwear is expected at all times in the main resort building.

Pet Policy

Although we personally love pets, we adhere to a “no pets” policy for our guests. However, we do welcome service animals.

Smoking Policy

We have a zero-tolerance policy for smoking inside the Villas or Resort buildings. If violated, a $1000 dollar charge will be incurred in addition to any charges due to damage and/or the need to replace Villa equipment. Please note that we offer a designated smoking area at the resort with ashtrays available.